Motorhome and Campervan Rental Australia - Faqs
Q. Who are Motorhome-Rental-Australia
A. Motorhome-Rental-Australia is a subsidiary of EUBookings LTD. (Company Reg. Number 334052 / DUNS No. 985325369), a travel and tourism company that has been in business in Europe for over 8 years, so we have the knowledge and experience to help you find exactly what you need to make your holiday an enjoyable experience.
We are partnered with trusted campervan suppliers suppliers in Australia to bring you great deals on Motorhome Rentals. We only supply you with up to date and current Motorhone models; in fact, most of our models are under 18 months old!
Our Booking Engine is the first in the rental industry that can display quotations from several rental companies on the same page. By showing you all the results at once, you can compare prices, and see what is the best deal for you. Having all the results on one page also saves you time!
You can use our Booking Engine to email a quotation directly to yourself for review later, or you can go ahead and Book straight away, online.
Q. How do I make a booking?
A. Here's how it works:
Go to our Booking Engine, and pick your Campervan hire travel destination - we have locations across Australia We'll offer you a variety of pick-up / drop off locations in that country - choose the ones that suit you best, and then browse through the selection of Motorhome and campervan types available at that location. Select your Motorhome berth size (and any add-ons or options that you wish to include in your rental rate), enter your credit card details to pre-pay for your rental, and you're on your way as soon as we confirm your booking request is available.
As soon as the transaction is completed, we will issue you a voucher identifying which of our trusted supplier partners will be providing your Motorhome rental at your destination. It is very important that you print out this voucher and take it with you when going on holiday - among other things, it will contained detailed information on how to get to the depot!
If you have any questions, you can reach our Customer Service team Monday to Friday at the following numbers 0900 to 1700 Greenwich Mean Time (London, UK time), :
IRELAND 00 353 51 303 760
UK 0208 816 7246
US 315 849 2596
AU 02 800 333 50
NZ 03 669 0993
(Calls taken in Office in Ireland
Open 9AM - 5PM GMT Dublin Mon-Fri)
Fax +353 51 857 551
Q. How do I know what the total cost of renting a motorhome is going to be?
A. Just use our booking engine! After you enter the details of the rental you wish to make, you will see a list of Motorhomes along with prices. These are the Base Prices, without extras. When you click "Select" beside your chosen motorhome, you will be taken to the Optional Extras page. All extras will be listed here, along with prices. Choose the Extras you want, and click "Add these extras". The next page will show you a detailed summary of the cost of the rental. At any stage during the process, you can choose to send yourself a Quotation via email.
Q. Can I make a One-Way trip in a Motorhome
A. Yes, just choose your pick up location and then choose what location is available from the menu.
Q. Where can I get a picture and more detailed specification of the Motorhome?
Simply go to our Booking Engine, fill in the details of the rental you are interested in, and click Get Quote. The Booking Engine will give you a list of quotations, along with some basic information on the Motorhome. If you need more information, just click the picture of the Motorhome, and you will be shown more detailed information on the vehicle. This will normally include diagrams of Day and Night layouts showing sleeping arrangements, and full specifications of the motorhome.
Q. Are there other charges to consider?
A. The main cost of the Motorhome Rental is going to be the Base Price, along with any Optional Extra's that you choose.
In addition to this cost, before returning yourCampervan or Motorhome it is usually required that you clean the vehicle so that it is ready for use for the next renter. If you return the Motorhome in a condition that is not clean and ready for use, you are likely to be charged with a cleaning fee.
Don't forget the cost of Diesel/Gas! Of course, we don't charge you for Diesel/Gas and your vehicle will come pre-filled when you pick it up. Upon returning the vehicle, as in any car rental, you will need to fill the gas tank or you will be charged by the depot. The depot will charge for Diesel/Gas at a higher rate than you would pay at a Fuel Station, so it is in your best interest to fill up before returning.
Once your Campervan / Motorhome is returned there is also extra per mile costs for any mileage over the free or pre-purchased amounts. Costs vary from location to location.
Q. How can I make a booking after I recieve an email quotation?
A. Included in the Quotation Email will be a URL link to the booking engine. Simply click on the link (if your email program supports this) or copy and paste the link into your web browser. This will take you to your original Motorhome Rental quotation on our web site. If you wish, you can then amend your quotation, changing dates, berth sizes or any other options you choose. As you make changes, the quotation will update to reflect the changes you make. When you are satisfied with your quotation proceed through the booking process, and make a booking by entering your credit card details.
Q. Is my credit card charged the full rental amount when I book?
A. This depends on how far in advance of the pickup date you are booking. Our normal practice is to take a deposit on confirmation of the booking of around 40% of the total cost of the rental. The exact percentage will vary from supplier to supplier. The remainder of the rental charge is taken around 52 days before pickup of the Motorhome.
If you are booking with less than 52 days to go before the pickup date, we will need to take
the full amount of the booking on confirmation.
Please note, we only charge your credit card these amounts after we have received confirmation from the supplier that the motorhome is available.
Q. Are Unlimited Mileage/Kilometers included in the price of the Motorhome Rental?
A. Our booking engine will display limited or unlimited kilometers for each Motorhome Rental quotation. If the particular Motorhome offer includes a limited mileage package this will be displayed near the price of the vehicle. The system will also display information on the Mileage/Kilometers you get per day with the Motorhome and how much is charged for exceeding this amount.
Q. Are taxes included in the price?
A. All local taxes, such as VAT, state and provincial taxes, are included in our prices unless otherwise stated.
Q. Is insurance included in the price?
A. Yes, insurance is included in all our quotations. Please note, however, that in most cases there is an Excess Amount clause in the insurance. This means that you would be liable for a set amount of the cost of any damage you cause to the Motorhome. This amount varies between suppliers in Australia so please chech the terms and condition link on the quotation screen. This is usually handled by the depot taking a deposit from your credit card when you pick up the motorhome. If the motorhome is returned undamaged, this deposit will be refunded to your credit card. The return of the deposit can take up to 2 weeks, depending on the supplier.
The amount of the Excess / Damage deposit will vary from supplier to supplier. In some cases, you will be able to take advantage of an excess reduction package. If this option is available, it will be listed as an Optional Extra for your Motorhome.
Q. Is there is a minimum hire period?
A. Minimum Hire periods vary from one supplier to the next, and they also vary depending on the season. In general, they range between 3-7 days in low season to 7 days in high season.
You can, of course, take a Motorhome for a shorter duration than the minumun rental period but you must pay for the minimum rental period. Please contact us if you require assistance. Please note that, depending on season and availability, it may not be possible to rent a motorhome for less than the minimum hire period, even if you are willing to pay for the minimum rental period.
Q. Can I pick up and drop off the Motorhome on a Saturday or Sunday?
A. Saturdays may be possible, depending on the Supplier, but in general there is no service available on a Sunday. Our Booking Engine is intelligent and where Saturday and Sunday service is available the sofware will allow you book. If it is not possible, then you will get a "NO Quotation" message. In this case you should try changing your pickup and dropoff dates to not include Saturday or Sunday.
Q. Can I pick up and drop off at a different location, i.e. make a one-way trip?
A. When you use our intelligent Booking Engine, when you choose your pickup location, you will be shown the available dropoff locations. You can choose to drop off at any of these available locations. Please note, however, that a one way charge may apply to the booking. If this is the case for the quotation you receive, the extra cost of the one way will be clearly noted in the information.
Q. What is the address of the rental depot?
A. We send you the address of the rental company with your confirmation as we may have several Motorhome suppliers in the location you have chosen.
Q. Can I pay in a different currency?
A. All Motorhomes are quoted in the local currency of the local supplier. For example, in Australia it will be AUD Dollars. You can use the engine to ask for conversions into several other currencies, but please be aware that these are approximate, and are only provided as a rough guide.
Q. How do I get to the rental location?
A. Usually our depots can be reached by public transports or more easily by taxi. It is possible to choose Airport pickup and dropoffs in certain locations. Where city locations and airports are listed you will have to make your own arrangements to get to the pick up depot.
Q. When can I pick up the vehicle?
A. Vehicle pick up and drop off times are shown on our booking engine. If you choose times that are outside working hours, you will be prompted to pick new pick up and drop off times from a list of valid options.
Q. Is it possible to pickup or dropoff a Motorhome at an Airport?
A. For security reasons, in general our suppliers are not allowed to deliver or recover Motorhomes at an airport location.
Q. How long does it take to take delivery of the Motorhome?
A. Please be aware that the process of taking delivery of a Motorhome is very different to picking up a Rental Car, so please allow 1-2 hours for collection. Paperwork and contracts must be completed, your credit card may have to be charged for the insurance excess and any Extras that have been ordered have to be checked. You also have to be shown how to use all the Motorhome systems (heating, waste treatment, cooking etc.), and the Motorhome has to be inspected to note any pre-existing damage. After this check you will be asked to sign a document saying you agree that the inspection was correct. All of this takes time, and cannot be rushed.
Q. Can I pay the Insurance Excess / Security Deposit in Cash or Travellers Cheques?
A. In most cases the answer is no. For security reasons almost all depots require that the deposit be paid via a charge to a Credit Card. This is to try to guard against the scenario of someone coming along to rent the motorhome, paying a cash deposit, and then driving off with the motorhome and never returning.
Q. Can I pay the Insurance Excess / Security Deposit with a 3rd party / someone elses Credit Card?
A. No, where the Insurance Excess / Security Deposit is being taken by Credit Card, the Credit Card needs to be used at the depot by the owner of the card. You cannot pay with someone elses Credit Card, even if they have given it to you with their permission. This would be against the terms and conditions of any Credit Card.
Q. What kind of instruction will I be given about the vehicles, their appliances, and how to use them?
A. You will receive a full orientation tour of the motorhome, including maintenance operations and your responsibilities when using the Motorhome. The Motorhome should be inspected to note any pre-existing damage. After this check you will be asked to sign a document saying you agree that the inspection was correct.
Q. Do I need an International Drivers License to travel in a Motorhome? Do I need a special drivers license to drive a motorhome?
A. Generally your full national license is enough. You do not need any special drivers license to drive a motorhome in most cases.
Q. What happens if the campervans breaks down during my trip?
A. Rental companies have nationwide 24-hour roadside assistance or 24-hour vehicle operation assistance. As most vehicles are under 2 years of age they are still under warranty by the manufacturer. If the Motorhome does break down, simply call the depot where you picked it up - the telephone details will be on your confirmation document. Failing that, look at the Motorhome - they generally have a contact number printed on the side!
Q. Are campervans difficult to drive?
A. No! In fact, they handle much the same as a car. You just need to be aware, especially with the larger campervans, that you have to take extra care parking in cities as they are longer and will be more difficult to park.
Q. How many seatbelts are in each vehicle?
A. Seat belts are mandatory in Australia.
The number of seat belts depends on the vehicle. The berth size of the vehicle indicates the number of seat belts and the number of passengers the vehicle is designed for.
Q. Where does everyone sit?
A. Depending on the model of vehicle, normally 2 people can sit in the front. The other seatbelts are located around the dining tables.
Q. Is there enough storage for suitcases?
A. Yes, however, we strongly recommend that you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit easier into the storage cupboards and lockers in the vehicle. There is plenty of storage under the beds, and some motorhomes in Australia come with a large compartment (garage) in the rear where you can also store bicycles.
Q. Will my motorhome have air conditioning?
A. In Australia, in general, the campervan will have air conditioning in the drivers cab area air conditioning units are available for campervans in the main living area this will b eshown on the quotation screen note the symbol key.
Q. Is it complicated to hook up the Motorhome to campsite facilities?
A. Connecting the motorhome to campsite facilities requires no technical expertise. You will receive instruction on these connections at the time of pick up. You simly plug into the mains power supply, fill your water tank and you can empty your toilet cartridge in the toilet facility.
Q. What kind of power supply does a motorhome have?
A. The refrigerator, heater, water heater, stove and range operate on propane gas. The dash air conditioner is powered by the engine while driving and other items by an outside 230V power supply. Vehicles have a dual battery system. This means that the engine battery is separate from the battery system used for internal appliances, such as the fridge, lights and water pump.
The appliance battery system will last approximately 12 hours when fully charged. Please note that the batteries only recharge when you drive the vehicle. Since the engine battery is separate, if you flatten the appliance batteries, you will still be able to start the engine and drive. All vehicles have the facility to plug into an external electricity supply.
When you plug into electricity in a caravan park all accessories automatically switch over to run off 240V electricity rather than the batteries. You can then use appliances such as the television, microwave and rear airconditioning that only run off electricity.
Q. Is there heating in the Motorhome?
A. Yes, there is a gas heater using a balanced flue arrangement. This takes it's air from outside and expels the gas fumes externally, thus it is safe to leave on low overnight if required. There is also a gas boiler for hot water which will supply both the sink and the shower.
Q. How long can I camp without any water or power supply?
A. This entirely depends on how much water you use! This is your real limitation, as you can recharge your batteries to work the interior lighting by running the engine and your cooker and refridgerator can be operated by gas. Normally you can go 3-7 days without refilling your water supply.
Q. What is the minimum age to drive a Campervan?
A. This will be shown in the terms and conditions for the supplier; you will see the link for Terms and Conditions when you get a quotation. The terms and conditions are also sent to you by email when you send a quotation to yourself. Generally the age varies between 21- 25 years of age.
Q. Are refunds provided for early return of the vehicle?
A. Unfortunately not.
Q. Are there late fees for returning the vehicle late?
A. Yes. There are hefty hourly fines - please understand if you are late delivering back the Motorhome you are holding up the next rental customer.
